State Farm® Insurance Agent Tim Surber

"Tammy with all the other co workers have been great since the start of my journey with them. Best insurance !"

"In October 2024, we were involved in a hit and run drunk driver, Tammy Bass at Tim Surber office was amazing she helped us through the months of claim process to get our truck repaired. Her persistence and constant communication was so appreciated. Thank you so much Tammy!!! The Buckley’s Brian & Tonia 👏"

"Does not value you as a customer, in one month was told 3 different prices from 3 different employees, I would definitely look around for an agent that values you, I've been with state farm for 20+ years and was switched to "tim" when my agent passed away , I know a few families that are still with him and will definitely tell them there are better choices available in the valley,"

"Great competitive rates, communication, and quick at getting back to you in response to any questions. Would highly recommend for those looking for insurance, both homeowners and auto."

"I've bounced from insurance company to insurance company always looking for the cheapest rates. You know what they say, " you get what you pay for". That is not the case with State Farm and Anna Gonzales. I feel like she genuiley cares what I am going through at the moment I am calling her. She gets me going and on my way. The guilty party who caused the crash was not a State Farm client. Anna walked me through what was going to take place by the other party. And assured me that she'd be there for me if they didn't follow through. Anna followed up with me three days later to essure I didn't have any questions. Thank God the other party took care of everything, just like Anna said. I do got to say. It was a great comfort knowing I had someone who cares and with so much experience like Anna. Just wanted to say thanks and Merry Christmas!"

"You handled my claim with expertise! I had NO IDEA what the procedure would be like and you and Auto Art treated me very well and left no stone unturned. You all told me exactly what would happen and that's what I wanted. I will never forget what you have done!"

"I’m so thankful I was able to get in touch with Taya Bugni. I was under a crunch to get my house insured and she was able to save me so much money on my house and vehicles insurance. She’s very thorough and very on top of it. She made the whole process seem like a breeze. I highly recommend everyone to go and see her."

"I'd never imagine it would be easy to get auto-insurance until I stopped by Tim Surber's StateFarm office. This review will break down key points and categories, ranking each one and giving a final score based on the rankings of the categories. [1]Duration/Efficiency Rank: 5/5 On my first visit, I worked with Tammy, one of Tim's senior team members. It took about 35 mins after sitting down for her to give me 6 different quotes. That is right, I asked questions in between and requested different quotes with different caveats and Tammy was kind enough, as well as efficient, and created (+printed) 6 different quotes for me to walk out with to review later in my personal time. Please note, I was asking Tammy questions in between her getting each quotes and she never faltered to adjust her calculations to get my quotes. On my second visit (next day), after I had reviewed the 6 different quotes, I worked directly with Tim Surber, and it took about 30 mins for me to get my auto-insurance locked down, paid for and confirmed with temporary ID cards. I also inquired details about the quotes to confirm my understand of what was in front of me. Tim was also kind and patient enough to explain it all while keeping progress on our new insurance policies. Overall, You'll spend less then an hour working with Tim Surber's office if you're looking to get auto-insurance. Time is Money, and Tim and company makes sure you're in and out in a timely manner. [2] Team Members Rank: 5/5 I had the pleasure (as noted in point [1]) to have worked with both Tammy and Tim. Tammy is a very compassionate and patient Team member. She can tell I had a lot of questions and was uneasy. She never inquired more then necessary (to input into the system), and she was displayed a lot of patience answering all my questions, making sure I understood what was being presented to me. Tim Surber is also extremely friendly and approachable. They treat you like you're long time friends, and it makes it feel comfortable for someone to pick the right policy with the proper coverage that each person is comfortable with. [3] Pricing/Competition Rank: 5/5 Holy cow, since signing up with Tim and StateFarm, I am saving a lot more then what I was currently paying prior with another large named competitor. I only needed to search one competitor and I was happy with what Tim's office offered me. The package wasn't the same, Tim's offer a better package, with higher daily reimbursement for rental (as one example). [4] Environment/Office Rank: 4.5/5 The office is next to C&S coffee as well as other shops w/ amenities. This is great, as the place has plentiful parking, easy access, safe/secure (near a bank as well as other open businesses). The only reason to dock 0.5 points off is because someone already raided the candy dish and I was looking for more Haribo gummi bears. hahaha. Overall, the office is welcoming as well as secure. Final Rank: 5/5 As noted from the previous 4 categories: -- Save Time. -- Save Money. -- Feel respected. -- Knowledgeable Team members -- Secure location. Thanks Tim & Team!!!"

"Very pleasant and took care of things right away"

"Tammy was very helpful and kind and saved me a ton on car insurance"

"Tammy was very helpful today"

"My wife and I recently switched over to Tim from another agent. We are very pleased with the level of customer service we received from Jesi. I feel she took the time to make sure we were getting exactly what we needed and made the process seamless."

"I am not happy i got transferred to this agent when my agent retired i called the office over a month ago and requested a change on my policy and remove car rental for travel off the policy because it was put on when we went on vacation it was suppose to drop off after the 30 days by my old agent and it never did so i called Tim's office to get it removed was told it would be taken off now not only did not get taken off i now see it on one of the other cars i have so now i am paying for it on 2 policies i am to the point of changing agents or looking for new insurance"

"Jesi is amazing, she goes above and beyond, even if you're a little slow, like me."

"Do t do business here I paid 174 a month was there yrs got rear ended at a light no claim was done not at fault and a tabs ticket and speeding 10 under they raised me to 269 a month I paid another 6 month no violations no tickets no accidents no claims none of it and they just trying scamming me at 422 a month for 2900 for 6 months what a complete joke I went elsewhere got it back to 172 a month and save 1800 by cancelling worst rip off in town don't do business here"

"Transferred to Tim a few months ago from another State Farm agent.. safe to say I’m VERY pleased!! Jesi has been so helpful with the whole process and has answered every question I’ve had. She’s efficient, polite, and very professional. By far my best experience with State Farm thus far. Thank you Jesi!!!"

"Jesi Stephens helped me get our new home owners insurance and the process was extremely smooth. She asked questions and allowed me the time to answer them and she got us set up with great coverage and a great rate! Jesi was very polite and extremely responsive!"

"The 2 office gals were very helpful with all my questions. I will be calling in July to get renters for my son in college. will 100 percent be recommending them to everyone! keep up the excellent customer service!"

"From switching insurance branches to the recent addition of renters insurance, any and all questions I had regarding coverage as well as billing changes were not only answered but explained in a way that allowed me to better understand what I am paying for. Both Taya and Jessi have been a huge help when it's came to insurance and the questions I have had(probably too many) All of the questions that the people at the last branch refused to answer were answered in a timely manner by both falls in this office! This office will continue to be highly recommended to anyone who needs insurance! Whether it be home;auto;renters;life etc this will be the office I continue to do business with! From the positive attitude they have shown not only when I call but when they call me back to the positive environment in the office itself! 10/10 recommended"

"Jesi Stephens is AMAZING!!! She’s so nice and friendly and so incredibly helpful. And she keeps in touch with you if you ever do need help."

"Jesi Stephens did a wonderful job of representing me. She was very professional and courteous. She knew her job. I would recommend her for your insurance needs."

"Jesi was amazing and super helpful and saved me money switching to State Farm! I barely had to do a thing and she got me all set up! Thank you!"

"I was with another company, I called to discuss pricing. Tim walked me through the process and I was able to save on my auto coverage significantly even though I had a “bundle” with the other company. The process to change was very easy. The next day I changed my homeowners and umbrella policy to State Farm through Tim. Again great explanation of the process and saved even more! Highly recommend!!! I recently sold my home and Tim worked with me to explain options for my policies. He’s very knowledgeable and works to understand your unique situation. Then he provides a clear plan. Thanks Tim"

"Tim is so pleasant! He is very patient and explains everything to your understanding!"

"Everybody was very polite and professional, switched from progressive and with the exact same coverage am saving around $40 per month."