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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Joseph Bugni

Joseph Bugni

August 4, 2025

5  out of  5
rating by Joseph Bugni
"Working with Taya was quick and easy! Their office was helpful getting renters insurance and hooked me up with exactly what I needed and were flexible on changing the start date. Highly recommend Tim and his team!"
We responded:
"Thank you Joseph! We are really happy that Taya was able to help you with your renters insurance."
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Ronda Ray

August 1, 2025

5  out of  5
rating by Ronda Ray
"Tammy at State Farm was absolutely amazing! She helped with all my needs and made the whole process so smooth. She was there every step of the way, always patient and quick to answer any questions I had. I truly felt like she cared about finding the best coverage for me, not just selling a policy. Her professionalism, kindness, and attention to detail made a stressful process so much easier. I would highly recommend Tammy to anyone looking for car insurance you’ll be in great hands! 🚗✨"
We responded:
"Thank you Ronda! Tammy is amazing and loves helping people with their insurance."
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Chris Rasmusson

July 23, 2025

5  out of  5
rating by Chris Rasmusson
"Sarah was great to work with, as always! She made the process very easy and took care of me."
We responded:
"Thank you Chris! Sarah is great and we always try to make insurance as easy as possible."
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Tina E

July 2, 2025

5  out of  5
rating by Tina E
"Friendly, quick and answered my questions and my rates were a lot cheaper than expected. Thank you Sarah!"
We responded:
"Thank you Tina. I am really glad Sarah could help you with your insurance!"
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D. Tracy Lane

July 1, 2025

5  out of  5
rating by D. Tracy Lane
"Sarah was so helpful, knowledgeable and understanding of our situation, and has provided excellent follow-up service as well! Thanks Sarah! :)"
We responded:
"Sarah is amazing, we are very lucky to have her here."
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Mark and Lori Killingsworth

June 24, 2025

5  out of  5
rating by Mark and Lori Killingsworth
"Such a friendly helpful office staff. Always answer the phone right away and are able to address any concerns I have without being put on hold. They even take time to actually make a phone call and wish you a happy birthday what more could you ask for😁"
We responded:
"Thank you! We love hearing from our customers."
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Yeni Mendoza

June 20, 2025

5  out of  5
rating by Yeni Mendoza
"I have had nothing but good experience with my agency. Staff always quick and easy to work with. My favorite Tammy Bass, going the extra mile to get the coverage that is right for me!"
We responded:
"Thank you! Tammy is 1 of 5 of our favorites here in the office 😁"
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Tracie Hodgson

June 17, 2025

5  out of  5
rating by Tracie Hodgson
"All of the ladies in Tim’s office are very friendly and knowledgeable. I have mainly worked with Sarah and Tammy and they are wonderful."
We responded:
"Tracie, thank you so much for your kind review! I appreciate it. My team and I will always be here for you in your time of need! - Tim"
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Hank Burnell

June 13, 2025

5  out of  5
rating by Hank Burnell
"My agent who I had for 16 years retired and I was assigned to Tim. Today I wanted to review our insurance policies. The young lady who helped us was completely through and clear. I understood all she said and listened to our concerns. If your looking for an agent that cares join Tim."
We responded:
"Thank you Hank! I am really happy to hear that you are being taken care of. We make it a ruority to make service our focus."
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Daniel Moss

June 12, 2025

5  out of  5
rating by Daniel Moss
"Tammy in Tim's office is absolutely amazing, she helped initiate a claim for me when I didn't have time to do it. She is awesome!!"
We responded:
"Thank you Daniel! We are very lucky to have Tammy in our office."
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Hailey Brooker

June 6, 2025

5  out of  5
rating by Hailey Brooker
"Sarah and Tim both have helped me so much with saving money and any questions I have! Great office and even greater people!"
We responded:
"Thank you Hailey!"
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Rachele Floren

June 6, 2025

5  out of  5
rating by Rachele Floren
"Sarah was just so amazing to work with to add our newly purchased Stock Trailer. Everyone at this office is so great to work with. Thank you all"
We responded:
"Thank you Rachele! "
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Rachel Cooper

June 5, 2025

5  out of  5
rating by Rachel Cooper
"They are the best company i have gone through!"
We responded:
"Thank you Rachel!"
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Jeremy Gruenberg

June 5, 2025

5  out of  5
rating by Jeremy Gruenberg
"Wonderful crew! Experienced and knowledgeable. Tim S. runs a great office 😀"
We responded:
"Thank you Jeremy! Tim will take credit but really it's everyone there that runs it."
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John Bugni

June 5, 2025

5  out of  5
rating by John Bugni
"Coming from a man who doesn’t know anything about insurance, Taya and Jesi have been extremely helpful with explaining my insurance so that it makes sense to me. Highly recommend this office for anyone looking for new insurance!"
We responded:
"Thank you John."
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Yami

June 5, 2025

5  out of  5
rating by Yami
"Taya answered all my questions from the start when I was just looking for a quote, not looking necessarily to switch carriers. After talking she did some more research and found me a great deal if I bundled with my fiancee and now this will save me so much in the long run, I switched almost immediately. Thanks Taya for being awesome!"
We responded:
"Thank you Yami!"
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ALMA MORRIS

June 5, 2025

5  out of  5
rating by ALMA MORRIS
"I truly appreciate my agency. They are quick and easy to work with, even by phone. Jesi has such great customer service! She is always welcoming and supportive to me when I call in regards to my account. Always willing to go above and beyond. Thank you so much Jesi 🙏♥️"
We responded:
"Thank you Alma!"
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Emily Garcia

May 30, 2025

5  out of  5
rating by Emily Garcia
"Jesi is awesome! Always very helpful and answers all my questions/concerns. Glad we switched over!"
We responded:
"Thank you Emily!"
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Kyle Oesterle

May 28, 2025

5  out of  5
rating by Kyle Oesterle
"Great, prompt service"
We responded:
"Thank you Kyle!"
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Tammy Jittu

May 21, 2025

5  out of  5
rating by Tammy Jittu
"We have had a great experience for the last few years with Tim Surber - State Farm. Everyone in the office has been amazing and are all very nice to work with. We have a few vehicles insured with them and have been very happy."
We responded:
"Hi Tammy, thank you! We love hearing from our clients."
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Kris Renner

May 20, 2025

5  out of  5
rating by Kris Renner
"Jesi has been incredibly helpful from day one! She always responds to my emailed requests and questions very promptly and accurately. She's awesome to work with!"
We responded:
"Thank you Kris! Jesi is amazing!"
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Daniel Sanders

May 14, 2025

5  out of  5
rating by Daniel Sanders
"Taya at Tim's State Farm agency is the friendliest and most efficient agent that I have worked with. I much appreciate her attention to getting all of the details right for a policy in my new home! There just aren't enough gold stars in the line above!"
We responded:
"Thank you Daniel! Taya is amazing. We love helping and making sure we get it right."
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Johana

May 6, 2025

5  out of  5
rating by Johana
"Tammy with all the other co workers have been great since the start of my journey with them. Best insurance !"
We responded:
"Thank you Johana. Tammy is amazing, I am happy to hear she was able to take care of you."
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Tonia Buckley

April 27, 2025

5  out of  5
rating by Tonia Buckley
"In October 2024, we were involved in a hit and run drunk driver, Tammy Bass at Tim Surber office was amazing she helped us through the months of claim process to get our truck repaired. Her persistence and constant communication was so appreciated. Thank you so much Tammy!!! The Buckley’s Brian & Tonia 👏"
We responded:
"Thank you Tonia. Tammy is amazing and loves taking care of our customers."
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LonleyAPE LonleyAPE

April 18, 2025

1  out of  5
rating by LonleyAPE LonleyAPE
"Does not value you as a customer, in one month was told 3 different prices from 3 different employees, I would definitely look around for an agent that values you, I've been with state farm for 20+ years and was switched to "tim" when my agent passed away , I know a few families that are still with him and will definitely tell them there are better choices available in the valley,"
We responded:
"I am sorry to hear that you have not received the level of service expected. Unfortunately we do not set rates or prices, those are done at State Farm and yes the price could be different based on different vehicles, drivers and rates. Plus any changes made in the middle of billing cycles will affect the billing for the coming up bill. I am happy to look at your account and review if you give my office a call or email me."