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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Ezequiel Oronia

November 7, 2026

5 out of 5 rating by Ezequiel Oronia
"Tammy help me after they closed thank you!"
We responded:
"Thank you Ezequiel! Tammy is amazing and truly enjoys helping people."
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Johana

November 6, 2026

5 out of 5 rating by Johana
"Tammy with all the other co workers have been great since the start of my journey with them. Best insurance ! Have always been on spot whenever I need changes and won’t hesitate."
We responded:
"Thank you Johana. Tammy is amazing, I am happy to hear she was able to take care of you."
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Kristin Westbay

November 4, 2026

5 out of 5 rating by Kristin Westbay
"Tim Shuber and his amazing staff ~~the best~~are ALWAYS very professional, helpful and thorough. I have multiple vehicle and home owners insurance policies. All handled expertly! 10 stars ;)"
We responded:
"Thank you Kristin! We are so happy we have been able to help with your insurance."
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Keith Jensen

November 2, 2026

5 out of 5 rating by Keith Jensen
"Tammy was very helpful and informative,
I'm set up with a plan that fits me .
Thank you"
We responded:
"Thank you Keith!"
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Cristina

October 20, 2026

5 out of 5 rating by Cristina
"My previous review I was very upset on how I was helped but like always Sarah comes to the rescue. Sarah got hold of me and helped me with my needs. She knows I'm busy at work and I cannot always be on the phone so she always finds a way to communicate with me. Thank you Sarah for your great customer service!!"
We responded:
"Thank you Christina! I apologize that the issue was not resolved immediately but glad it was figured out and solved."
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Michael Ibach

October 14, 2026

5 out of 5 rating by Michael Ibach
"The agents are well informed, friendly, professional and sensitive to my needs and questions."
We responded:
"Thank you Michael! We always make sure to take care of the customer first."
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Karen Monrow

October 13, 2026

5 out of 5 rating by Karen Monrow
"Recent need proved my state farm agent tim suber and sarah,all staff...are the BEST..helped with all facets of situation and dealt with agencies involved,towing etc.....saving me from stressing...i would recommend them Highly!!!my agent for many years and hoping many more to come!.k.monrow,yakima wa"
We responded:
"Thank you Karen. Claims are never fun but we are here to help along the way and make it as easy as we can."
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Amanda Nolan

October 9, 2026

5 out of 5 rating by Amanda Nolan
"Tammy and Tim rock! Exceptional customer service."
We responded:
"Thank you Amanda! Tammy is amazing and loves helping with your insurance. Tim? Tim is just happy to be involved. Kidding, he loves helping too."
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Terry

September 23, 2026

5 out of 5 rating by Terry
"Great people to work with always available and very helpful"
We responded:
"Thank you Terry! We love being able to help people with all their insurance and making insurance feel easy."
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Joe Ozuna

September 22, 2026

5 out of 5 rating by Joe Ozuna
"Great atmosphere, Eveyone in there aways friendly and help you out with any questions you need and point in the right direction. A++"
We responded:
"Thank you Joe! We love making people feel comfortable coming in, over the phone amd with their insurance."
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Margie Salaz

September 18, 2026

5 out of 5 rating by Margie Salaz
"As a customer of Tim Surber State Farm for the past few years, I want to share with others the excellent experience I've had with thier team. Sarah and Jesi are super helpful, always punctual and attentive to any questions or concerns i have related to my home or auto insurance needs. They are the best in town! I would not trade thier personable and friendly service."
We responded:
"Thank you Margie! It means a lot to hear that, we try our hardest to focus helping first and Jesi and Sarah absolutely shine in that."
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Bill French

September 16, 2026

5 out of 5 rating by Bill French
"You handled my claim with expertise! I had NO IDEA what the procedure would be like and you and Auto Art treated me very well and left no stone unturned. You all told me exactly what would happen and that's what I wanted. I will never forget what you have done!"
We responded:
"Thank you so much Bill. Although no one wants to have a claim, that is why we are here. To help you through it and get things taken care of so you can get on with life."
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Tim Lidke

September 16, 2026

5 out of 5 rating by Tim Lidke
"The gals here are outstanding! Very friendly and I really enjoy doing business here due to these ladies!"
We responded:
"Thank you Tim! A customer with your strong and impeccable name knows what outstanding is."
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Fred Hutchinson

September 16, 2026

5 out of 5 rating by Fred Hutchinson
"Tammy's attention to detail as well as customer service skills are more than exceptional. In less than 3 hours our four new polices were submitted; we saved many thousands of dollars and with better coverage. We do not give praise or reviews easily. We have truly found a good neighbor."
We responded:
"Thank you Fred! Tammy is absolutely amazing and we are so happy to have you here as a customer. We are also thrilled we cpuld save you so much on your insurance."
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Blair Shoemaker

September 15, 2026

5 out of 5 rating by Blair Shoemaker
"Great communication"
We responded:
"Thank you Blair!"
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Kathy Nicholson

September 12, 2026

5 out of 5 rating by Kathy Nicholson
"Recently, we changed all of our vehicles over to State Farm from another company. I don’t understand insurance all that well, but there’s a gal in the office, her name is Jesi, and she helped me a lot. She explained everything to me in a way that I could understand. After it was all set and done, we are saving about $100 a month on our premium through State Farm. I would highly recommend this gal in this office."
We responded:
"Thank you Kathy! Jesi is our go 2 gal for helping people with their insurance."
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Qiu Steve

September 10, 2026

5 out of 5 rating by Qiu Steve
"The service is really good, and very reachable! Especially coordinating things when incident happens."
We responded:
"Thank you Qui! Sarah loves helping people with all their insurance."
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Linda Lopez

September 8, 2026

5 out of 5 rating by Linda Lopez
"Jesi always gives me great service she is respected, very helpful and uses polite language….."
We responded:
"Thank you Linda! Jesi loves helping people with their insurance."
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Linda Wilson

September 2, 2026

5 out of 5 rating by Linda Wilson
"Great customer service at this location! We have worked with Sarah for years and she takes great care of us. Highly recommend.
P"
We responded:
"Thank you Linda. We are lucky to have Sarah here!"
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Cody Welch

September 1, 2026

5 out of 5 rating by Cody Welch
"Tammy is the most wonderful agent I’ve experienced working with. She’s always in great spirits, energetic, and proactive about helping clients. She’s made the experience of being with State Farm an absolute joy."
We responded:
"Thank you Cody! Tammy is amazing. She is almost like a secret agent, secret insurance agent."
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Deborah Rist

August 18, 2026

5 out of 5 rating by Deborah Rist
"We really appreciated our agent Tammy Bass getting us our quote and setting up our home insurance quickly and efficiently!"
We responded:
"Thank you Deborah! We really love having Tammy here, she is amazing with customers and helping people with there insurance."
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Victor Covarrubias

August 18, 2026

5 out of 5 rating by Victor Covarrubias
"Very helpful and patient with someone young like myself"
We responded:
"Thank you Victor! We are always happy to help people with their home, auto and even life insurance."
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Tiffanie Mattingley

August 13, 2026

5 out of 5 rating by Tiffanie Mattingley
"I can't thank this office and staff enough. I am frequent caller and each staff has treated me with respect and kindness, always available to help and answer my questions and fully explains in detail to me each detail to my policy to make sure I understand. Thank you Tim, Sarah, Tammy and Jessie for always putting up with me."
We responded:
"Thank you Tiffanie! We are always more than happy to help you. Customer service is always our first priority. "
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Lisa Parker

August 7, 2026

5 out of 5 rating by Lisa Parker
"I deal with Tammy at State Farm. She always gives me great advice and options with the price differences."
We responded:
"Thank you Lisa! Tammy is amazing and loves helping everyone."
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Amy Hausmann

August 6, 2026

5 out of 5 rating by Amy Hausmann
"Tim and his team make the insurance process easy. They provide exceptional customer service and understand your insurance needs."
We responded:
"Thank you Amy! We are here to help people with all their insurance and retirement needs."