State Farm® Insurance Agent Tim Surber
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Justin Odman
September 28, 2024
"My wife and I recently switched over to Tim from another agent. We are very pleased with the level of customer service we received from Jesi. I feel she took the time to make sure we were getting exactly what we needed and made the process seamless."
"Thank you Justin. Always happy to hear that people are being heard, understood and taken care of."
TIna Casillas
September 27, 2024
"I am not happy i got transferred to this agent when my agent retired i called the office over a month ago and requested a change on my policy and remove car rental for travel off the policy because it was put on when we went on vacation it was suppose to drop off after the 30 days by my old agent and it never did so i called Tim's office to get it removed was told it would be taken off now not only did not get taken off i now see it on one of the other cars i have so now i am paying for it on 2 policies i am to the point of changing agents or looking for new insurance"
"Hi Tina, I am sorry to hear you are upset. Unfortunately we have no control when there are delays with State Farm processing chamges to policies. I can assure you though that changes you requested have been made."
Jahmez
September 8, 2024
"Jesi is amazing, she goes above and beyond, even if you're a little slow, like me."
"Thank you! Jesi is amazing and loves helping people. She will always take the time to make sure you understand."
joshua cherry
August 21, 2024
"Do t do business here I paid 174 a month was there yrs got rear ended at a light no claim was done not at fault and a tabs ticket and speeding 10 under they raised me to 269 a month I paid another 6 month no violations no tickets no accidents no claims none of it and they just trying scamming me at 422 a month for 2900 for 6 months what a complete joke I went elsewhere got it back to 172 a month and save 1800 by cancelling worst rip off in town don't do business here"
"I am sorry you feel this way. Unfortunately we do not set the rates or have control over them. I am also sorry that you felt it appropriate to yell and become verbally abusive towards the young lady that was trying to help you. I am also sorry that do to this behavior, we will no longer be able to help you because I do not tolerate that treatment of the team here. We hope you find something that works for you."
Maryssa Resendez
July 29, 2024
"Transferred to Tim a few months ago from another State Farm agent.. safe to say I’m VERY pleased!! Jesi has been so helpful with the whole process and has answered every question I’ve had. She’s efficient, polite, and very professional. By far my best experience with State Farm thus far. Thank you Jesi!!!"
"Thank you Maryssa, we are glad it has been a great experience. Jesi is like the The Encyclopedia Britannica, she has all the answers. "
Jessica Walters
July 29, 2024
"Jesi Stephens helped me get our new home owners insurance and the process was extremely smooth. She asked questions and allowed me the time to answer them and she got us set up with great coverage and a great rate! Jesi was very polite and extremely responsive!"
"Thank you Jessica. We love helping people with their homes. Jesi's nickname is Michael Jackson because she is like a smooth criminal."
Lisa Jo Bugni
May 24, 2024
"The 2 office gals were very helpful with all my questions. I will be calling in July to get renters for my son in college. will 100 percent be recommending them to everyone! keep up the excellent customer service!"
"Thank you Lisa, we love hearing from out customers. And yes they are pretty awesome."
shawn Landa
May 20, 2024
"From switching insurance branches to the recent addition of renters insurance, any and all questions I had regarding coverage as well as billing changes were not only answered but explained in a way that allowed me to better understand what I am paying for. Both Taya and Jessi have been a huge help when it's came to insurance and the questions I have had(probably too many) All of the questions that the people at the last branch refused to answer were answered in a timely manner by both falls in this office! This office will continue to be highly recommended to anyone who needs insurance! Whether it be home;auto;renters;life etc this will be the office I continue to do business with! From the positive attitude they have shown not only when I call but when they call me back to the positive environment in the office itself! 10/10 recommended"
"Hi Shawn, thank you so much. We love hearing that we have helped people. Like all great celebrity couples, Jesi and Taya are known as Jaya here."
Amber Brown
February 29, 2024
"Jesi Stephens is AMAZING!!! She’s so nice and friendly and so incredibly helpful. And she keeps in touch with you if you ever do need help."
"Thank you Amber. Jesi is our Rick Astley, she's never gonna give you up, never gonna let you down."
Lynn Resendez
February 23, 2024
"Jesi Stephens did a wonderful job of representing me. She was very professional and courteous. She knew her job. I would recommend her for your insurance needs."
"Thank you Lynn. Jesi is absolutely amazing!"
Mikel Sydney-Brewer
December 13, 2023
"Jesi was amazing and super helpful and saved me money switching to State Farm! I barely had to do a thing and she got me all set up! Thank you!"
"Thank you Mikel. We agree, Jesi is amazing!"
Robbie Fleming
October 10, 2023
"I was with another company, I called to discuss pricing. Tim walked me through the process and I was able to save on my auto coverage significantly even though I had a “bundle” with the other company. The process to change was very easy. The next day I changed my homeowners and umbrella policy to State Farm through Tim. Again great explanation of the process and saved even more! Highly recommend!!! I recently sold my home and Tim worked with me to explain options for my policies. He’s very knowledgeable and works to understand your unique situation. Then he provides a clear plan. Thanks Tim"
"Robbie, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you for recommending our agency. - Tim "
meena roshnaye
October 3, 2023
"Tim is so pleasant! He is very patient and explains everything to your understanding!"
"Thank you Meena. It was great working with you. We are always happy to answers questions."
Justin P
October 11, 2022
"Everybody was very polite and professional, switched from progressive and with the exact same coverage am saving around $40 per month."
"Thank you so much Dustin. We are glad we could help you save and are proud to have the best customer service around."
Shauna Hester
October 8, 2022
"The knowledge, expertise, and suggestions for the best insurance is impeccable at this office location ! Great work indeed !"
"Thank you very much! Samantha is absolutely amazing and loves helping people with all their insurance questions."
Jose Espinoza
September 30, 2022
"Gracias, muy excelente trabajo y rapidez en su ayuda 👍"
"Thank you Jose. We always try to be accurate and quick with helping and service."
Alisa Escobar
June 30, 2022
"My parents have been with state farm for many years and now it's time for me to do my own insurance and they are so helpful! Rebecca Cruz was amazing and answered all of my questions and email works a lot better for me and she was able to work with me and my schedule to make sure I was taken care of! She went through and made sure i understood everything!"
"Thank you Alisa. Rebecca is amazing and so happy to have her here."
Mokihana D
April 29, 2022
"Tim was extremely helpful. I've been paying almost $300 a month for car insurance for 2 of my vehicles with another insurance company and Tim was able to fully insure both of my vehicles for ½ the price. Seeing that I am in Hawai'i for a little bit, he was able to ensure everything was taken cared of before end of month. I'm forever grateful and thankful for his service."
"Thank you! It was great being able to help, even if a little jealous that you were in Hawaii when we were getting snow :)"
Carmen Sanchez
April 15, 2022
"Great team, great experience, super helpful staff. Staff is knowledgeable and friendly also a huge plus that Jessica is Spanish speaker! Definitely recommend"
"Thank you Carmen! Happy to have Jessica here, she is a big bonus to our office."
Assasin Savage
April 14, 2022
"Rebecca (The person who helped me) was very kind and patient. She explained everything that I needed to know and more. She was awesome."
"Rebecca was super happy to be able to help you. Keep killin' it out there."
Sheep Dog
October 8, 2021
"Nice agents. It was nice to have face to face with a person and not an automated voice on a phone. Thanks."
"Thank you very much, it was great working with you."
Brendan Killeen
July 12, 2021
"Kasie Thompson was fantastic to work with! She was friendly, professional, and found me an auto and renters insurance bundle that is affordable and provides excellent coverage. Keep up the great work!"
"Hi Brendan, thank you very much. Kasie is amazing, she ran out of bubble gum today so that left her with only one thing to do..."
Tomas Jimenez
June 29, 2021
"You want great service along with friendliness. You can’t go wrong with Tim, always there to answer and explain any questions you have and don’t understand. I admire that they explain everything you should know about your insurance. Easy to talk to over the phone as if you’re talking to a friend. In person visits are great with the two adorable golden retrievers!"
"Thank you Tomas. The dogs are always happy to help customers with their insurance."
Not Clutch
May 4, 2021
"They have the best service, very friendly, very professional, and they actually care about each and every customer I would definitely recommend tim surber State Farm over any other insurance out there."
"Thank you so much! Customer service has always been our number one focus."
Kyle McPherson
March 25, 2021
"We just worked with Kasie Thompson to get a quote for home and auto. She was one of the most effective, friendly person I have ever come across. She was knowledgeable, accurate and speedy. Thank you Kasie."
"Thank you Kyle! Kasie loves working with you and we are very lucky to have her here."