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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Anna Almeida Gaines

Anna Almeida Gaines

September 19, 2025

5  out of  5
rating by Anna Almeida Gaines
"Your brave warrior of an assistant, Jesi, took on all of cyberdom for little ol’e me a few months ago. Fighting back with unrelenting research and updates to me about the case of these mysteriously requested id cards. Fierce as Jesi is, she never gave up and was kind enough to even let me know. Until, finally, she cracked the case which came down to that pesky multi-factor authentication leaving it a mystery no more. In all sincerity, she truly has inspired hope in me for all my future interactions across the board in life, sometimes someone really cares and oh, you made a difference in my life darling. Thank you"
We responded:
"Much like the warriors of old Charlemagne and Aurthur, Jesi dons her royal armor everyday to fight the good fight for all of insurance needs throughout the vast lands of the PNW. But seriously, thank you! We love hearing the wonderful stories about how our office and team help people with insurance, saving money and great service."
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Gretchen Tipton

September 17, 2025

5  out of  5
rating by Gretchen Tipton
"Outstanding service! Tim helped us get set up with claim for a window replacement. He arranged all of the details and our window was fixed within 24 hours! Always friendly and helpful in every way."
We responded:
"Thank you Gretchen! I am so glad we could help you with your auto insurance and claim. Our goal is to always offer the best service in town."
Profile photo of Jacob Moore

Jacob Moore

September 15, 2025

5  out of  5
rating by Jacob Moore
"Sarah, Tammy and the whole Tim Surber State Farm team are absolutely amazing! If I could give them 6 stars I would! They are knowledgeable, kind, caring, and they always seem to go the extra mile when I’ve needed help! Not to mention anytime you call in you get to talk to an actual person from their team and not a machine or answering service and in today’s world that’s pretty fantastic! I would recommend Sarah, Tammy, and the whole crew to anyone and I hope to continue with them for years to come! Thank you Sarah, Tammy, and the whole Tim Surber Team for everything you do! 😊"
We responded:
"Thank you Jacob! We are thrilled to hear that you have loved our service. We always strive to be the best possible and Sarah and Tammy show that everyday."
Profile photo of Doug Edler

Doug Edler

September 13, 2025

5  out of  5
rating by Doug Edler
"Jessi was fantastic to work with. Very professional and very good with her customers. I saved some money and enjoyed working with her. I’ll recommend this agency to others."
We responded:
"Thank you Doug. We love hearing how happy pur customers are with their insurance amd service. And even better we could save you money."
Profile photo of Vikki Clark

Vikki Clark

September 9, 2025

5  out of  5
rating by Vikki Clark
"Kudos to Tammy, she demonstrated professionalism, knowledge and perseverance resolving an issue on my home owners policy."
We responded:
"Thank you Vikki, it's nice to hear that we could help with your home insurance."
Profile photo of Michael Stephens

Michael Stephens

August 27, 2025

5  out of  5
rating by Michael Stephens
"Jesi has been so helpful with everything! Definitely would recommend this office to everyone!"
We responded:
"Thank you Michael! Jesi loves helping everyone with their insurance."
Profile photo of Heather Miller

Heather Miller

August 26, 2025

5  out of  5
rating by Heather Miller
"Tammy & Tim are great to work with. Tammy took the time to really dive deep into our coverage to make sure we had the right stuff at the right amount. After doing so she found she could save us a bunch of money on both our home and auto insurances."
We responded:
"Thank you Heather! Tammy is great, we are so happy we could help you with your insurance and save you money."
Profile photo of Linda Roth

Linda Roth

August 25, 2025

5  out of  5
rating by Linda Roth
"Recently made multiple changes to multiple policies and Sarah at Tim's office made it a breeze. Thank you, Sarah, for your attention to detail. You are amazing!"
We responded:
"Thank you Linda! Sarah is amazing, I am glad she got everything squared away for your insurance."
Profile photo of Chris Brown

Chris Brown

August 18, 2025

5  out of  5
rating by Chris Brown
"Best rates and best service in WA state."
We responded:
"Thank you Chris!"
Profile photo of Becky Goodlake

Becky Goodlake

August 18, 2025

5  out of  5
rating by Becky Goodlake
"Sarah is the absolute best. I prefer to only work with her. She knows me and my family after her working with us for many years. She understands what we need and is always quick to get it done. Also, State Farm has the best insurance rates for new drivers! They cannot be beat. Thank you for always giving the best service!"
We responded:
"Thank you Becky!"
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Ron Frank

August 13, 2025

5  out of  5
rating by Ron Frank
"Always a pleasure to work with Jesi."
We responded:
"Thank you Ron. Jesi is great and loves helping people with their insurance."
Profile photo of Nicolas Salamanca

Nicolas Salamanca

August 12, 2025

5  out of  5
rating by Nicolas Salamanca
"Our State Farm agent that we had for 8 years retired and we just found out where her reps moved to! I moved offices that day! Tammy and Sarah at Tim Surber's office are both amazing! They always go the extra 2 miles to make sure we go over everything and understand exactly what we are getting and are signing up for! Very professional and just amazing ladies in the Biz! Those 2 ladies need a raise!"
We responded:
"Thank you Nicolas. They are amazing, and super happy to have them here."
Profile photo of Joseph Bugni

Joseph Bugni

August 4, 2025

5  out of  5
rating by Joseph Bugni
"Working with Taya was quick and easy! Their office was helpful getting renters insurance and hooked me up with exactly what I needed and were flexible on changing the start date. Highly recommend Tim and his team!"
We responded:
"Thank you Joseph! We are really happy that Taya was able to help you with your renters insurance."
Profile photo of Ronda Ray

Ronda Ray

August 1, 2025

5  out of  5
rating by Ronda Ray
"Tammy at State Farm was absolutely amazing! She helped with all my needs and made the whole process so smooth. She was there every step of the way, always patient and quick to answer any questions I had. I truly felt like she cared about finding the best coverage for me, not just selling a policy. Her professionalism, kindness, and attention to detail made a stressful process so much easier. I would highly recommend Tammy to anyone looking for car insurance you’ll be in great hands! 🚗✨"
We responded:
"Thank you Ronda! Tammy is amazing and loves helping people with their insurance."
Profile photo of Chris Rasmusson

Chris Rasmusson

July 23, 2025

5  out of  5
rating by Chris Rasmusson
"Sarah was great to work with, as always! She made the process very easy and took care of me."
We responded:
"Thank you Chris! Sarah is great and we always try to make insurance as easy as possible."
Profile photo of Tina E

Tina E

July 2, 2025

5  out of  5
rating by Tina E
"Friendly, quick and answered my questions and my rates were a lot cheaper than expected. Thank you Sarah!"
We responded:
"Thank you Tina. I am really glad Sarah could help you with your insurance!"
Profile photo of D. Tracy Lane

D. Tracy Lane

July 1, 2025

5  out of  5
rating by D. Tracy Lane
"Sarah was so helpful, knowledgeable and understanding of our situation, and has provided excellent follow-up service as well! Thanks Sarah! :)"
We responded:
"Sarah is amazing, we are very lucky to have her here."
Profile photo of Mark and Lori Killingsworth

Mark and Lori Killingsworth

June 24, 2025

5  out of  5
rating by Mark and Lori Killingsworth
"Such a friendly helpful office staff. Always answer the phone right away and are able to address any concerns I have without being put on hold. They even take time to actually make a phone call and wish you a happy birthday what more could you ask for😁"
We responded:
"Thank you! We love hearing from our customers."
Profile photo of Yeni Mendoza

Yeni Mendoza

June 20, 2025

5  out of  5
rating by Yeni Mendoza
"I have had nothing but good experience with my agency. Staff always quick and easy to work with. My favorite Tammy Bass, going the extra mile to get the coverage that is right for me!"
We responded:
"Thank you! Tammy is 1 of 5 of our favorites here in the office 😁"
Profile photo of Tracie Hodgson

Tracie Hodgson

June 17, 2025

5  out of  5
rating by Tracie Hodgson
"All of the ladies in Tim’s office are very friendly and knowledgeable. I have mainly worked with Sarah and Tammy and they are wonderful."
We responded:
"Tracie, thank you so much for your kind review! I appreciate it. My team and I will always be here for you in your time of need! - Tim"
Profile photo of Hank Burnell

Hank Burnell

June 13, 2025

5  out of  5
rating by Hank Burnell
"My agent who I had for 16 years retired and I was assigned to Tim. Today I wanted to review our insurance policies. The young lady who helped us was completely through and clear. I understood all she said and listened to our concerns. If your looking for an agent that cares join Tim."
We responded:
"Thank you Hank! I am really happy to hear that you are being taken care of. We make it a ruority to make service our focus."
Profile photo of Daniel Moss

Daniel Moss

June 12, 2025

5  out of  5
rating by Daniel Moss
"Tammy in Tim's office is absolutely amazing, she helped initiate a claim for me when I didn't have time to do it. She is awesome!!"
We responded:
"Thank you Daniel! We are very lucky to have Tammy in our office."
Profile photo of Hailey Brooker

Hailey Brooker

June 6, 2025

5  out of  5
rating by Hailey Brooker
"Sarah and Tim both have helped me so much with saving money and any questions I have! Great office and even greater people!"
We responded:
"Thank you Hailey!"
Profile photo of Rachele Floren

Rachele Floren

June 6, 2025

5  out of  5
rating by Rachele Floren
"Sarah was just so amazing to work with to add our newly purchased Stock Trailer. Everyone at this office is so great to work with. Thank you all"
We responded:
"Thank you Rachele! "
Profile photo of Rachel Cooper

Rachel Cooper

June 5, 2025

5  out of  5
rating by Rachel Cooper
"They are the best company i have gone through!"
We responded:
"Thank you Rachel!"